SupportTicket

A SupportTicket tracks a support request. Tickets can be associated with an Organisation or Group, and include priority levels, status tracking, and resolution timestamps.

Fields

Field	Type	Description
id	ID!	Unique identifier
subject	String!	Ticket subject
description	String	Initial description of the issue
submittedBy	AWSEmail	Email of the user who created the ticket
priority	SupportTicketPriority	P1_URGENT, P2_HIGH, P3_MEDIUM, or P4_LOW
status	SupportTicketStatus	Current status
created	AWSDateTime!	When the ticket was created
modified	AWSDateTime	When the ticket was last updated
dueBy	AWSDateTime	Resolution due date
resolvedAt	AWSDateTime	When the ticket was resolved
firstResponseTime	AWSDateTime	First response time
organisationId	ID	Related organisation
groupId	ID	Related group

SupportTicketStatus

OPEN, PENDING, RESOLVED, CLOSED, WAITINGFORTHIRDPARTY, WAITINGFORCUSTOMER, UNKNOWN

Query

SupportTickets are accessed via User.supportTicketConnection:

query GetMyTickets {
  user {
    supportTicketConnection(page: 1) {
      supportTickets {
        id
        subject
        status
        priority
        created
        modified
      }
      totalCount
      pageInfo {
        hasNextPage
        page
      }
    }
  }
}

Related

• User — the user who created the ticket