Troubleshooting and recovery

Diagnose common user and delivery issues, then recover quickly.

Outcomes

• Resolve delivery and signer completion issues.
• Recover misplaced or stalled documents.
• Know when to escalate to support.

Core tasks

1. What to Do if an Email Fails to Reach a Recipient
2. What to do if a signer can't complete the document
3. Lost Document
4. How to Delete a Document in Progress
5. How to Report a Bug or Give Feedback

Related task shortcuts

• Reset Party
• Standard Send

Escalate to support

If the linked steps do not solve the issue, use Support.